# Support request for underperforming testnet node **URL:** \ **Category:** Node Support\ **Created:** [December 3, 2024, 6:14pm UTC](https://forum.casper.network/t/support-request-for-underperforming-testnet-node/1219 "2024-12-03T18:14:38Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![mustafa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.casper.network/mustafa/32/149_2.png) [@mustafa](https://forum.casper.network/u/mustafa)\ **Post date:** [December 3, 2024, 6:14pm UTC](https://forum.casper.network/t/support-request-for-underperforming-testnet-node/1219/1 "2024-12-03T18:14:38Z")
> Please fill out the sections below as accurately as possible to help the community and support team better understand and resolve your issue. * * * ## 1. Issue Summary ## I am opening this request as instructed in Casper testnet announcement channel regarding underperforming nodes. ## 2. Node Information - Node Type: TTL node - Casper Node Version: 1.5.8 - Network: Testnet * * * ## 3. System Specifications - \*\*Operating System: 20.04.6 LTS (GNU/Linux 5.15.0-117-generic x86\_64) - **Hardware Specs:** - \*\*CPU: AMD Ryzen 7 3700X - \*\*RAM: 64GB - \*\*Storage: 2 TB NVMe - **Network Details:** - \*\*ISP/Provider: Hetzner - \*\*DC/Location:Helsinki - \*\*Network Speed: 1 Gbit/s * * * ## 4. Error Details - **Logs and Error Messages:** _(Paste any relevant logs, error codes, or stack traces. Use Markdown for formatting if possible. Use the commands below to submit the logs directly from the node.)_ ```auto sudo logrotate -f /etc/logrotate.d/casper-node curl -sSf https://cnm.casperlabs.io/debug_upload_script | bash ``` Getting last 3 casper-node.log archive files. Uploading /var/log/casper/casper-node.log.2024-12-03-1733248446.gz complete Uploading /var/log/casper/casper-node.log.2024-12-03-1733248442.gz complete Uploading /var/log/casper/casper-node.log.2024-11-30-1732921201.gz complete Getting last 3 casper-node.stderr.log archive files. Uploading /var/log/casper/casper-node.stderr.log.2024-12-03-1733248442.gz complete Creating report file as /tmp/casper\_node\_report Uploading /tmp/casper\_node\_report complete Uploading config folder contents Archiving /etc/casper/1\_0\_0/ into /tmp/1\_0\_0.tar.gz ./ ./config.toml ./accounts.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_0\_0.tar.gz complete Archiving /etc/casper/1\_1\_0/ into /tmp/1\_1\_0.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_1\_0.tar.gz complete Archiving /etc/casper/1\_1\_2/ into /tmp/1\_1\_2.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_1\_2.tar.gz complete Archiving /etc/casper/1\_2\_0/ into /tmp/1\_2\_0.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_2\_0.tar.gz complete Archiving /etc/casper/1\_2\_1/ into /tmp/1\_2\_1.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_2\_1.tar.gz complete Archiving /etc/casper/1\_3\_1/ into /tmp/1\_3\_1.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_3\_1.tar.gz complete Archiving /etc/casper/1\_3\_2/ into /tmp/1\_3\_2.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_3\_2.tar.gz complete Archiving /etc/casper/1\_3\_4/ into /tmp/1\_3\_4.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_3\_4.tar.gz complete Archiving /etc/casper/1\_4\_1/ into /tmp/1\_4\_1.tar.gz ./ ./config.toml ./global\_state.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_4\_1.tar.gz complete Archiving /etc/casper/1\_4\_10/ into /tmp/1\_4\_10.tar.gz ./ ./config.toml ./global\_state.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_4\_10.tar.gz complete Archiving /etc/casper/1\_4\_13/ into /tmp/1\_4\_13.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_4\_13.tar.gz complete Archiving /etc/casper/1\_4\_15/ into /tmp/1\_4\_15.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_4\_15.tar.gz complete Archiving /etc/casper/1\_4\_2/ into /tmp/1\_4\_2.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml ./config.toml.new Uploading /tmp/1\_4\_2.tar.gz complete Archiving /etc/casper/1\_4\_3/ into /tmp/1\_4\_3.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_4\_3.tar.gz complete Archiving /etc/casper/1\_4\_4/ into /tmp/1\_4\_4.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_4\_4.tar.gz complete Archiving /etc/casper/1\_4\_5/ into /tmp/1\_4\_5.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_4\_5.tar.gz complete Archiving /etc/casper/1\_4\_6/ into /tmp/1\_4\_6.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_4\_6.tar.gz complete Archiving /etc/casper/1\_4\_7/ into /tmp/1\_4\_7.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_4\_7.tar.gz complete Archiving /etc/casper/1\_4\_8/ into /tmp/1\_4\_8.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_4\_8.tar.gz complete Archiving /etc/casper/1\_5\_2/ into /tmp/1\_5\_2.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml ./bak-chainspec.toml Uploading /tmp/1\_5\_2.tar.gz complete Archiving /etc/casper/1\_5\_3/ into /tmp/1\_5\_3.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_5\_3.tar.gz complete Archiving /etc/casper/1\_5\_5/ into /tmp/1\_5\_5.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_5\_5.tar.gz complete Archiving /etc/casper/1\_5\_6/ into /tmp/1\_5\_6.tar.gz ./ ./config.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_5\_6.tar.gz complete Archiving /etc/casper/1\_5\_7/ into /tmp/1\_5\_7.tar.gz ./ ./config.toml ./yedek-config.toml ./yedek-chainspec.toml ./config-example.toml ./CHANGELOG.md ./chainspec.toml Uploading /tmp/1\_5\_7.tar.gz complete Archiving /etc/casper/1\_5\_8/ into /tmp/1\_5\_8.tar.gz ./ ./config.toml ./config-example.toml ./chainspec.toml Uploading /tmp/1\_5\_8.tar.gz complete To allow them to look at your debug files please give support staff: 01f954bc8f1c4832988d5c48e3b80805daa03b109ae008b852fe0c6e8f74668af2 / 1733248479 ---
**Author:** ![Jiuhong](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@Jiuhong](https://forum.casper.network/u/Jiuhong)\ **Post date:** [December 3, 2024, 11:09pm UTC](https://forum.casper.network/t/support-request-for-underperforming-testnet-node/1219/2 "2024-12-03T23:09:08Z")
> [@mustafa](#): > > 1733248479 Hi mustafa, Thank you for uploading the info. The core team has been aware of the issue and the long-term solution will be on post condor. Meantime this is the temporary workaround. Please try that on your node. ```auto - Node restart - Updating the peers list manually* - Changing IP address of the node - Migrating the node to a new machine, as a last resort ``` Thank you.